What is your return/exchange policy?

What is your return/exchange policy?

We are happy to accept your exchange, as we know selecting the perfect colour can be hard. For all exchanges, the Minque Hair warranty seal must still be intact; and the Hair Extensions must not have been worn, removed from packaging, damaged or altered in any way. Altered includes but is not limited to bleaching, cutting, dying or washing of the hair extensions.

All exchanges must be accompanied by the returns form in order for the team to process your request. Returns and/ or refunds are not accepted on extensions, unless in the case of a faulty product. Faulty products will not be offered a return and/or refunds if the faulty product has been worn, damaged or altered in any way (see above). Please note all exchanges are subject to a $30 exchange fee.

Returns or refunds will not be accepted for change of mind or incorrect shade. We are however, happy to exchange your incorrect shade given the above requirements are met.

In some cases, Minque Hair Extensions may be out of stock of your desired shade we aim to have new stock in within 2-3 weeks. In this rare instance your order will be placed on back order and you will be notified by email. Refunds are not accepted for stock or back order issues.

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