SHIPPING POLICY

Last updated: 21 October 2026

Order Processing

Orders are generally processed within 1–2 business days, excluding weekends and public holidays.

Orders placed during promotional or peak periods may require additional processing time. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Australian Shipping

Australian orders are shipped using the delivery service selected at checkout.

Available shipping methods, charges and estimated delivery times are displayed at checkout based on your delivery address.

Delivery timeframes are estimates only and begin after the order has been dispatched.

International Shipping

International shipping availability, charges and estimated delivery times are displayed at checkout.

International orders may be subject to customs duties, import taxes or other fees imposed by the destination country. Unless collected at checkout, these charges are the customer’s responsibility.

Customs processing may cause delays beyond the estimated delivery timeframe.

Delivery Delays

Carrier delays, weather events, customs processing and other circumstances outside our reasonable control may affect delivery times.

If your parcel has not arrived within a reasonable period after the estimated delivery date, please contact info@minquehair.com with your order number.

We will assist with enquiries and carrier investigations where appropriate.

Incorrect Delivery Details

Customers are responsible for providing a complete and accurate delivery address.

Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer where permitted by law.

Lost, Damaged or Incorrect Parcels

Please contact us promptly if your parcel is lost, arrives damaged or contains an incorrect item.

Include your order number and photographs where relevant so that we can investigate and provide an appropriate solution.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

Returns and Exchanges

Returns and exchanges are handled in accordance with our Return and Refund Policy.

Please do not return an item before contacting info@minquehair.com and receiving return instructions.

Contact

For shipping enquiries, contact:

Minque Hair Extensions
Email: info@minquehair.com
Website: https://minquehair.com